Thank you for shopping at depso.lk.We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied
with your purchase, we are here to help.
Returns
We accept returns within 7 days from the date of purchase. To be eligible for a return, your item
must be unused and in the same condition that you received it. It must also be in the original
packaging.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of your
refund. If your return is approved, we will initiate a refund to your original method of payment.
Please note that the refund amount will exclude any shipping charges incurred during the initial
purchase.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our
customer support team within 3 days of receiving your order. We will provide you with further
instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
Personalized or custom-made items
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us
immediately. We will arrange for a replacement or issue a refund, depending on your
preference and product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is
due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide
you with a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 10 business days after we receive your
returned item. Please note that it may take additional time for the refund to appear in your
account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer
support team. We are here to assist you and ensure your shopping experience with us is
enjoyable and hassle-free.